Panasonic Toughpads are now driving Autocare’s business

Download Case Study (PDF 731KB)

Autocare, Australia’s largest automotive logistics company, has chosen the Panasonic FZ-B2 Android™ powered Toughpad to automate and streamline the processing of vehicle movements across Australia, boosting productivity for the organisation. The Victorian supply chain company handles over one million vehicle transport movements annually for major vehicle manufacturers, importers and dealers, including on-vessel scanning, on-wharf processing and direct dealer delivery.

Autocare found it increasingly difficult to efficiently capture and share important real-time customer data and job management updates, as drivers of the Autocare fleet of vehicle transporters were relying on older mobile devices operating on a slow and unreliable 2G network.

This system saw these employees using paper forms and documents, a key contributor to errors that impacted on customer satisfaction. In order to increase productivity levels across the company’s 330-strong vehicle fleet and reduce costs related to system failures and errors, Autocare made the decision to invest in a rugged Android™ tablet device with a built-in scanner to replace legacy hardware.

“We needed to act quickly to upgrade our technology to stay competitive and ensure we were giving the best customer service possible. The Toughpad FZ-B2 was the only solution that could deliver a truly rugged system that was also easy for our drivers to use and could withstand the different environments we operate in. Panasonic addressed our need to automate and streamline our processes, and enabled us to innovate our business to ensure we’re competing with the best of the best. Most importantly, our increased agility and productivity has helped us better service our customers.”
– Mark Povah, National IT and Systems Manager, Autocare

Despite the devices remaining inside the truck cabin much of the day, it was important for them to be able to function in the harsh outdoor conditions encountered in the vehicle loading process – such as weather, condensation and dust. An integrated scanner was also needed for truck drivers to quickly process jobs when loading and delivering vehicles; along with the ability to capture data across vehicle movements, driver management and GPS tracking, which could automatically be sent to the Autocare TMS (transportation management system) to update customers in real-time.

For Autocare, the fully rugged 7-inch FZ-B2 was the right tool, with its highly configurable Android™ operating system, backed by field reliability with a sealed dust and water-resistant design, extended 14-hour battery life and anti-reflection daylight viewable display.

The partnership initially commenced on a trial basis, with Autocare testing four of the Toughpads. After an overwhelmingly positive response among users and tangible benefits being seen instantly, the company has invested in 330 Toughpads across the business operating on a 4G network.

Panasonic reseller, Gamma Solutions implemented the new technology and managed training and development, ensuring the entire Autocare team would be confidant in using their Toughpads.

“Arranging installation across a 330-strong fleet in a relatively short time period could have proved a tall order, but being meticulous with pre-testing and preliminary meetings was the key as this enabled us to avoid any teething problems for the business.
“We’ve worked with Autocare for the last 16 years so there is a trust and a great working relationship which makes everything that bit easier – it’s remarkable how much the technology has developed in this period but with Panasonic’s Toughpads, there’s no doubt we’re ahead of the game.”
– Paul Pleming, National Sales Manager at integrator Gamma Solutions

As a result, device usage in the business has soared – increasing from below 45% with the previous solution to 97% with the Toughpad. The total cost of ownership has also been dramatically reduced compared to the previous solution as less time and investment is spent on repairing and replacing devices. Productivity and accuracy has increased now that drivers are not waiting for load information, and vehicle movements and TMS updates are rapidly processed automatically. Driver communication has also been streamlined, with less need for emails, phone calls and SMS.

“The business that is ready for the future is a mobile one. Our work with leading transport and logistics provider Autocare demonstrates how the Toughpad FZ-B2’s durable, powerful and customisable Android capabilities are the ideal mobile solution for organisations with field-based workers, who want to upgrade from pen-and-paper to increase productivity and improve performance while reducing total cost of ownership.”
– Marc Amelung, General Manager, Mobile Solutions, Panasonic Australia

Following on from the initial rollout, Autocare will now be integrating various critical driver management tools on the Toughpad tablet, including fatigue management, messaging, documents and driver score cards. In addition, one of Autocare’s other divisions is now trialing the 10-inch Android™ FZ-A2 Toughpad, with plans to deploy an additional 30 units.

Download Case Study (PDF 731KB)

Panasonic Toughpad FZ-B2

The Toughpad FZ-B2 is a rugged 7” tablet powered by Android™ for field-based workforces. With durability, power and a range of configuration options — at a price within reach of any business — the Toughpad FZ-B2 is an ideal tool for field service professionals. Offering enterprise-grade features including a quick-charging, user-replaceable full-shift battery, the thin and lightweight Toughpad FZ-B2 has a fully rugged and sealed design built for long-lasting durability even when used in harsh environments.

Toughpad FZ-B2