Comments on: Panasonic spreads Christmas cheer with more gifts! Popular VIERA promotion now offers choice of Tough LUMIX Camera or a Wii Bonus gift

By: panasonicau

panasonicau — Thu, 06 May 2010 06:29:51 +0000

Hi Benjamin,
We’re sorry about the issues you are having and will have a service rep contact you asap.
Our apologies,
Team Panasonic

By: Benjamin Vansoest

Benjamin Vansoest — Sun, 02 May 2010 02:41:09 +0000

I am absolutely appalled at the lack of customer service I have received trying to claim this promotion. I had bought my Panasonic Viera in FEBRUARY and have STILL not received it, despite NUMEROUS calls and faxes. The staff assure me every time I call that they will “check on the status and call me back”, not ONCE have I received the follow up call, and have ALWAYS had to chase it up myself, with still no results!!!
I am disgusted.

By: Renae

Renae — Tue, 30 Mar 2010 23:39:57 +0000

Hi,
I was having issues trying to see where my status was at on my wii pack. But ended up finding it on here – so thought i might post this to help others having issues. If you click on the underlined link that says http://www.hdbonus.com.au/wii (under the picture of the tv and wii pack) it should take you to log in page with your email and password – enter these and it will give you an update on your status. Hope this helps anyone else having issues with their wii promo.
Renae

By: panasonicau

panasonicau — Tue, 23 Mar 2010 23:42:28 +0000

In reply to Alison Haber.

Hi Alison,
Thank you for contacting us.
I’ll have a customer service rep email you directly.
Cheers,
Team Panasonic

By: Alison Haber

Alison Haber — Mon, 22 Mar 2010 05:19:06 +0000

I am waiting on my Wii station also – can you contact me also, there appears to be no follow up – if there is aproblem can you not EMAIL
Could you contact asap

Alison

By: Drago

Drago — Thu, 18 Mar 2010 00:33:55 +0000

In reply to R.

i too have waited longer than the projected 8 weeks… this is real dodgy…

By: panasonicau

panasonicau — Fri, 26 Feb 2010 06:33:17 +0000

In reply to Peter.

Hi Peter,
Thanks for contacting us and apologies for your wait.
I’ll have someone contact you directly to discuss.
All the best,
Team Panasonic

By: Peter

Peter — Thu, 25 Feb 2010 08:41:26 +0000

Hi Team Panasonic
I too have been waiting a long time, as like other punters on here, am very nervous about the long wait – particularly since I haven’t received any updates from you indicating where I am in the queue.

Could you please, please contact me to discuss.

Thank you

Peter

By: panasonicau

panasonicau — Thu, 18 Feb 2010 04:59:36 +0000

In reply to Murray Shepherd.

Hello Murray,
I will have a customer service representative contact you shortly.
Cheers,
Team Panasonic

By: Murray Shepherd

Murray Shepherd — Mon, 15 Feb 2010 09:54:19 +0000

I see there’s a couple of Nintendo Wii expectees asking about the 8 week turn around. I too like to get an idea wether it will be eight weeks or less, please be less. I remember the advert when the kids get to play with the empty box while mum & dad play with their new Nintendo Wii. That’s definitely not gonna happen the box is at the tip. Please reply with some good news.