Comments on: LUMIX Photo Tips: Ken Duncan at Sunrise

By: Marisa

Marisa — Mon, 02 Jun 2014 04:13:06 +0000

In reply to Andrew. Hi Andrew, we are sorry that you seem to have encountered some kind of problem. We require the warranty card provided with the product, the receipt and for the country of purchase to be covered under one of Australia's worldwide warranty arrangements. MCB

By: Andrew

Andrew — Mon, 02 Jun 2014 01:46:18 +0000

4 years later and I’m having the same issue. If there is an international warranty and you have the receipt I don’t see why you would need something saying you have purchased what is clearly a Panasonic product. I own 2 Lumix cameras for my business, but if this warranty is not valid then I will be looking at other options for the next purchase.

By: panasonicau

panasonicau — Sun, 10 Nov 2013 22:24:18 +0000

In reply to George. Hi George, sorry to hear of your experience. Please call 132 600 and one of our friendly staff will be able to clear this up for you. Thanks

By: George

George — Sat, 09 Nov 2013 05:07:00 +0000

Yes. Panasonic’s “Limiteed International Warranty” website page is as clear as MUD – intentionally so. I was considering buying one while OS because of the uncompetitive pricing in this country but have instead shortlisted their Olympus and Sony equivalents. Thank heavens for competition. Panasonic’s loss.

By: impotenta

impotenta — Thu, 15 Apr 2010 00:05:20 +0000

wow this really beautiful 🙂

By: Vince Goss

Vince Goss — Sat, 10 Apr 2010 10:30:18 +0000

I purchased a Lumix camera in Hong Kong on a holiday in January this year and was very happy with it until it stopped working.
I then took it to our local Panasonic service dealer and was told that I should have been given an International warranty by the seller in Hong Kong and without it there is no warranty here in Australia.
I then went to your website which has buried well in the detail that if you are not given an international warranty the you can have your camera repaired but you need to pay for the repair.

I now come to the issue
Panasonic are very strong in portraying an international company, sell products worldwide but do not provide international warranties as a matter of course
How can you justify this lack of care for your customers
I bought the camera from an world renown international company which does not provide International warranty and worse your seller in Hong Kong never told me this and he clearly knew I was on holidays and buying the cameras to take back to Australia

I look forward to your review of your companies presidents message, code of conduct and brand promise are at odds with the issue of non provision of international warrant automatically with the products you manufacture
If it does a worldwide international company would honour warranty obligations anywhere in the world if it has concern for its customers and value its quality.

I leave this for you to consider if you think a new Lumix camera I purchased less that 4 months ago should be covered by warranty