Comments on: Lost Lumix FT10 camera owner found!

By: panasonicau

panasonicau — Fri, 09 Dec 2011 00:16:52 +0000

In reply to Cassie.

Hi Cassie,

Sorry to hear that you have experienced a problem with your camera.
We apologies if we had missed your letter and you didn’t receive a response. If you could please email a copy of the letter to CCC@panasonic.com.au we will review the situation or alternately you can call us on 132 600.
We hope this helps and let us know if you require further assistance.

Cheers,
Team Panasonic

By: Cassie

Cassie — Wed, 07 Dec 2011 04:19:51 +0000

I am very happy that Emma had a great outcome. Unfortunately, I have had a terrible time with my camera. I flew from Sydney to Great Barrier Reef where of course I took my Lumix underwater while snorkelling. This is the first time I have taken my camera in the water and I have owned it and treated it with kid gloves for 2 years. Within 5 minutes of my snorkelling adventure my camera stopped working. All those wonderful shots missed. It turns out that when you fly with an underwater camera, you should open all the little compartments due to the decompression. I was not told this, the booklet doesn’t indicate that you must do this and so my $400+ camera is now of no value. I have written to Panasonic about this problem and have had no response. Very unfortunate! I would have thought Customer Service would be better than that. Everyone likes to hear a happy ending story like Emma’s but no one wants to know about the unhappy ones like mine!

By: Mc Flynn

Mc Flynn — Tue, 06 Dec 2011 23:00:34 +0000

what a honest man .. and awesome camera 7days in water.

By: panasonicau

panasonicau — Thu, 24 Nov 2011 23:29:46 +0000

In reply to Adam Biro.

Hi Adam,

It’s really great to hear from you and we’re glad you’re having a wonderful time on holiday and capturing some great moments with your Lumix FT3 camera.

We can imagine how happy you must be to have heard we reunited Emma with her Lumix FT10. She was so happy to have her camera returned along with her photos, of course this all wouldn’t have happened if it wasn’t for your honesty. Did you see Emma’s thank you message to you? You can see it here: http://www.youtube.com/watch?v=p81SHunlbFg

Thanks for writing in, we hope enjoy the rest of your holiday!

Thanks,
Team Panasonic

By: Adam Biro

Adam Biro — Thu, 24 Nov 2011 07:31:39 +0000

Hi, Adam here,I am very happy to hear that the camera is now back in the owners hands.I am still over seas,& I will be back on the 26th of this month, I have taken over 1000 photos on my new Panasonic FT3 Lumix Camera. “Wow”, so many features,great photos taken in Thailand & Dubai, (food,sunsets,shops,cars,buildings & people) going about their daily lives.” P.S looking forward to see you, Adam”. : )