I have received my camera but be careful everyone-it was wrapped in a lot of tape and black plastic and I have to cut it to get in to the box. Put this plastic in the rubbish and then a couple of days later it occured to me I did not receive the receipt back inside the packaging. Too late to retrieve it from the outside bin-rang the Panasonic HD phoneline and I was asked if I checked in the pckagin. It did not seem obvious to me that it was in the black plastic packaging and packing tape. I was advised to call where I bought it and get a receipt sent out to me. After sending the receipt twice and getting 2 tv’s before the second one worked…none too pleased I now have no receipt. The guy on the phone said he would call them and get a receipt sent to me. Fingers crossed it comes in the mail. So check your packaging for your receipt-still don’t know where it would have been as it looked like rubbish to me.

jamesjr@netspace.net.au – send any concerns or problems you are having here to this address

Don’t hold your breath Ray. Panasonic have very little concern for your bonus gift and will see any contact you make as an excuse to tell you incorrect information. I evenhtally received mine after making upwards of 10 different contacts – in my own time and during work time. Panasonic will tell you what they want you to know, some of them will even laugh at you when you ring ( beieve me, it happened on one of my calls ).

Anyone who wishes to get the full run down feel free to contact me. I believe Panasonic is liable for compensation to those customers that have been given incorrect and misleading information.

I received confirmation now, so how do I know when my camera is going to arrive?

If it’s sealed and unopened and you are in Melb I just received my Blue Ray Pack so let me know…John

I was advised that my claim was validated on the 10/12/09 and that delivery would be in 8 weeks, meaning 04/02/10, which we are now past. I haven’t heard anything since ie. an Aust Post parcel number

It might be less frustrating to receive some regular feedback. ie. what the current delay is

Thanks

Hello Clyde, Grace and Sharlene.
I appologise for the wait and will have a representative contact you immediately.
All the best,
Team Panasonic

I sent panasonic an email regarding this matter, and received no reply in return.