Hi Mary, your TV will need to be inspected to determine if there is a fault present. Please call 132 600 to have one of our staff book a Service call for you. Thanks

Hi Gerard,

This is not normal. Please call our customer care centre on 13 2600 and explain you have previously had your TV repaired.

Many Thanks,

Team Panasonic

I recently purchased a P54V20A and within 2 days noticed an annoying buzzing sound whilst watching TV. I rang Panasonic who gave me the number of my nearest authorised service centre. I contacted the service centre and 2 weeks later a technician attended and replaced the power supply PCB.
This did not fix the problem and if anything, the buzzing was louder. I called Panasonic again and was advised that that no fault was found with the original transformer from my TV and that the buzzing sound I can hear is normal.
Could you please advise what constitutes a “normal” buzzing sound? Should I be able to hear a buzzing noise whilst sitting 5 metres away and with the volume at a normal level? Is this expected behaviour from a Panasonic Plasma TV?
Thanks

Hi Marty,

In a small number of initial production V20 Series PDP TV sets, some customers reported an abnormal buzz sound that, on investigation, our factory engineers identified as being caused by a particular transformer. In these small number of cases, the affected transformer would begin to emit a buzz sound during the first 50 hours of operation; if buzz did not occur during this time, the transformer is not affected. The transformer assembly method was modified to ensure that this no longer occurs. Should you experience this issue, please call Panasonic Customer Care on Ph: 132600 who will arrange for a Panasonic Authorised Service Centre to replace the transformer at no charge to you. Panasonic Australia apologises for any inconvenience this may cause.

Many Thanks,

Team Panasonic

I should mention that I do not yet own one of these televisions, though I am very interested in getting the the new 54V20A Neo Plasma. However, if you Google “buzzing sound Panasonic plasmas” (or similar words) you will find many online forums where people are reporting this problem. Some have even gone to the extent of returning their Panasonic TV in exchange for another brand.

I would like to know if there is an inherent fault with the V series plasmas, or whether a recall has been issued. I like Panasonic as a company, and furthermore think that they are making the best TVs on the market today. However I will probably not purchase a new Viera TV if there is some kind of problem with it, or if I find I have to return it shortly after buying one. Please address this issue of a buzzing noise so that you can restore customer confidence in your brand and products.
Thankyou.

Panasonic (and all the other manufacturers) must realise that since they are no longer producing simple TV devices, and now boast of the connectivity features of their products that they also now have a responsibility to produce manuals that deal more extensively with computer related aspects of connectivity – not just the functions of the TV itself. If the user experience withe TV includes computer aspects then those must be explained in full. Customer service was polite but useless in terms of providing advice, noting that I need to contact my computer manufacturer about such things. A TV is no longer a TV; it is one of several devices interconnected and with my model, that includes a computer. Saying that I need a ‘media server’ and leaving it at that is not good enough.