New models include advanced features such as High Definition Recording, DNLA Home Networking as well as Viera Cast and Viera Link integration
Panasonic have announced its new flagship DVD Recorders– the DMR-XW480 and DMR-XW380. These models offer High Definition recording, DLNA Home Networking, twin HD tuners and a host of advanced new features. The new models demonstrate Panasonic’s ongoing commitment to innovation and quality in the High Definition age, incorporating leading-edge capabilities such as twin HD tuners which enable customers to record two digital broadcasts at the same time.
“Panasonic’s DVD Recorders lead the industry, receiving the GfK No 1 Award based on the highest number of unit sales for the 2009 calendar year. Panasonic also recorded the highest value sales over the same time period. We expect this new range to be an even more compelling offering for Australian families”
Sophie Barton, Group Marketing Manager AV, Panasonic Australia
The key features of the new models are as follows:
Convenient Networking and Connectivity
For networking opportunities, both Recorders come with DLNA Server functionality. Using your LAN connection, recorded programs, AVCHD and JPEG files archived on the hard disc drive can be viewed and enjoyed in a separate room via a compatible DLNA client device.
DLNA Technology
Using DLNA technology, Panasonic Blu-ray Disc Players and Blu-ray Home Theatre Systems can access content archived on DLNA Server Blu-ray Disc Recorders, DVD Recorders with HD Recording, or compliant devices. By simply connecting to your Home Network (LAN), you can enjoy accessing recorded programs, AVCHD video, and JPEG files. For example, in a typical family scenario, the kids could be in the lounge watching the VIERA TV and viewing content from their Blu-Ray Disc Recorder’s HDD such as a movie or TV program.
VIERA Cast
VIERA Cast provides consumers with user-friendly internet enabled technology to access YouTube, Web-based photos on Picasa, stock information on Bloomberg and weather forecasts. This innovative function can be easily accessed using a single button on the Recorder’s remote control for viewing on any home TV.
VIERA Link
By connecting a DVD Recorder to a VIERA Link-compatible Panasonic VIERA TV via an HDMI cable, the user can control Panasonic AV components. Using the Seamless Graphical User Interface, when the TV is on, simply press the VIERA Link button on the remote and select ‘Recorder’ on the VIERA Link menu screen. The Recorder’s menu will display on the TV screen, and you can operate the Blu-ray using one remote.
Model Release Dates and Pricing
DMR-XW480 – April $999
DMR-XW380 – April $799
Hi there , just bought this recorder (380), very happy with it , but manual not very ‘friendly’.
I’m having a little problem with recording from then IQ box :
Can’t find a way to set the timer to record a program. It looks like it can be set only for digital channels but not for recording from other equipment. I hope I’m wrong because I bought this recorder thinking that could do the same job of my old Pioneer.
Any help appreciated.
Thanks.
Alex
Hi Alex,
Yes you can record from your IQ box. When setting the timer recording, highlight the channels area and at the bottom of the screen you will see you are prompted to press the RED button to select and AV input, press the RED button until AV1 appears, now your timer recording will record the AV1 input at the time specified. You can check page 30 of the user manual, Item 3 takes you through what you can change on the timer record screen.
Thankyou,
Team Panasonic
Thanks for that,
another couple of questions :
is it possible to record direct to DVD ? For what I have seen it doesn’t look possible.
I’m a bit confuse how to do high speed copy do DVD. I’ve tried a few times but I can’t manage to copy in a few minutes as with my previous recorder.
Alex
I have not had success with tuning all channels to my panasonic DVD DMR-RW780 recorder. I live in Canberra. I receive all channels on my Samsung Series 6 HD TV but only the two channel ten stations (no.55) and ‘One’ through the recorder.
I have connected the HDMI cable and the outdoor aerial to the recorder and then the coaxial cable from recorder to TV. I have also tried using additional connections – red/yellow/white but without results.
I am keen to record programs and would appreciate any advice that could assist me with making my TV and recorder ‘talk’ to each other.
Thanks
Taylor
Hi Monica,
If your unit is under 21days old you can return it to the store for a changeover. If it is outside 21days old please visit one of our authorised service centres to have the unit inspected. For details please visit http://www.panasonic.com.au/support/service_centres/
Many Thanks,
Team Panasonic
Can someone please direct me to a forum where this recorder is discussed ?
I’m having nightmares.
Thanks
Bought the 380 about two weeks ago and when it is working it is great.
Problem is that the channels in memory just disappear and require reprogramming on a regular basis. eg was just watching Ch 10, (without touching remote), channel 10 disappeared and left me watching 7. Now going through the guide and at least 10 has disappeared. Last week when I turned it on, ch 2 had disappeared and the stations had to be reprogrammed.
I bought this and the Panasonic LCD HD 37inch as I was told they were quality units and would work seamlessly.
Any suggestions before I make a warranty claim?
Hi June
This is very unusual, I would suggest you have the recorder checked by an authorised service centre.
For details please visit http://www.panasonic.com.au/support/service_centres/
Many Thanks,
Team Panasonic
i have the 380 recorder and was hoping to use the dlna networking to back up stuff to my computer and to watch downloaded video on my tv
i thought i would be able to access the hard drive in the recorder directly
im using xp
i have tried wmp and ps3 media server with the recorder plugged directly into the computer
(tried straight and crossover cables)
is windows 7 going to help as im about to buy a new computer?
thanks
dazza
Hi Dazza,
the DMR-XW380 is a DLNA server device, this means the recorder can only stream recorded footage to a DLNA client device. This function however doesn’t allow storage of recorded shows onto a PC. In order for the DLNA function to work it is best to use a router connecting both the PC and the recorder. If you are using Windows XP you will need to purchase 3rd party DLNA software to perform the communication with the recorder. If you are using Windows 7 this is done with WMP12 simply by turning on “media Sharing” and turning the “DLNA Server function” to “on” in the set up menu of the recorder. This will allow you to watch the recorded content of the recorder on your PC.
Many Thanks,
Team Panasonic
DMR-XW480 – can I record two different channels (rec 1 & rec2)at the same time via the tv guide? I have tried but it pauses the second one. why?
Hi Graeme,
Yes you can record two shows simultaneously, however one show must be recorded in DR mode for this to work.
Many Thanks,
Team Panasonic
can I record two different channels (rec 1 & rec2)at the same time via the tv guide?. example i want to set the timer to record chanel 7 at 7pm and chanel 9 at 7pm. i am setting the timer before i go out at 5pm.
Hi Gary,
Yes you can as long as one recording is in DR mode.
Many Thanks,
Team Panasonic
I just bought a DMR-XW480 by mail order and it was not getting any digital signal at all after the 1st day. Tried to contact Panasonic & they sent me back to my retailer – so I have now posted it back – just waiting to see what happens next – very unhappy.
With the dvd recorder can you record only from IQ box as we have only got basic foxtel. We have just purchase a TH-P42V20A plasma tv and are looking at purchasing a dvd recorder as our other one burn’t out.
yes but you can only record what you are watching on foxtel, to record and watch an other channel, you will still need IQ
I have a similar problem to Monica Stephens of June 26, 2010 at 1:28 pm and Prue of August 12, 2010 at 4:07 pm
I just bought a 380 and could not auto tune any channels (only the 9 network channels in really poor quality). I took it back to the store and they plugged it in and it worked perfectly. They did have a different rf setup to me. I brought it home again and it failed to work except when I held the co ax rf near the receiver or just touching, then it worked perfectly, however when I plugged it fully in I got the same problem. No signal. I returned the unit today and got a replacement and it has the exact same problem. It only works when I hold the rf co ax near or just touching the receiver at the back of the unit. Obviously this is not an ideal setup.
I have two panasonic plasmas which work perfectly using the same coax connection.
Hi Gerard,
From your description it does sound like you may have a very strong signal. This can actually have a negative effect on some products as the sensitivity of all tuners are not the same. To confirm if this is your problem you may need to attenuate your signal, this can be done using an attenuator adaptor, around 5db or 6db should drop the signal enough to allow correct operation.
Many Thanks,
Team Panasonic
Hi Team
I purchased a variable attenuator from Jaycar for $12 and it worked a treat.
Thanks heaps.
just purchased xw=380 and cant work out how to or if you can record direct to a dvd . i was told by the sales rep that i could.can you help? i want to record direct to the dvd without first recording to the hard drive .thanks
Hi Stephen,
I am sorry to say but you must record to the HDD first, you cannot record directly to DVD. If this was advised by your retailer then this is incorrect.
Many Thanks,
Team Panasonic
Very happy with my new DMR-XW380 but it will not record on any Channel 9 program, it works on all other digital channels in Perth? Please help?
Hi Bruce,
Currently CH9/WIN in Perth is experiencing EPG problems associated with a hardware issue at their end, however Panasonic has written firmware to rectify this broadcaster related issue and this is now available for download. Currently Panasonic is performing on Over the Air Download so you will find your unit will update automatically in the next couple of days.
Many Thanks,
Team Panasonic
Hi,
I’m looking at purchasing the XW480 but I have a technical question. Can the XW480 use the DLNA to stream video recorded on the HDD to a DLNA compliant device like a PlayStation 3? I have two large flat panel tv’s, and I want to be able to record on the XW480 and playback on either TV without having to physically move the device (or burn a DVD every time) (one will connect via HDMI to the XW480, the other is currently connected to a PS3 that is on a wireless network (which is how I’d like to stream from the XW480 through DLNA to the PS3/other TV). The XW480 Looks like a great product …
Thanks
Michael
Hi Michael,
Yes the DMR-XW480 will stream recorded content on the HDD to your PS3.
Many Thanks,
Team Panasonic
Hi, purchased the 380 DVD recorder for my husband for fathers day, everything looks great except that the recorder will not pick up any SBS channels. When it gets to channel 3 it says “invalid channel”.
SBS works fine when we watch it directly from TV.
Ironically SBS is the main channel my husband wanted to record! Please Help!
Hi Helen
You may have very strong signal. In this case it is possible the tuner is not coping with such a high signal. An attenuator may be required to reduce your signal level. In this case please contact our call centre on 132 600 and they can arrange an attenuator for you.
Many Thanks,
Team Panasonic
Purchased a new dmr-xw380. trying to get my foxtel to run through it but cant wrk out what cables need where and which input to use. would like to record foxtel shows. any help would be great. tks!
Hi Matthew,
You will need a composite AV cable (Yellow/Red/White) cable however it will depend on your FOXTEL box. Most FOXTEL boxes will output via a SCART connector so you will need to purchase a SCART to COMPOSITE AV cable or adaptor. You can then plug this into the FOXTEL box and into the AV1 Input on the rear of the DMR-XW380. To record FOXTEL you then use the [INPUT SELECT] button the recorder remote and select AV1, then select the FOXTEL channel using the FOXTEL remote and press record on the recorder remote. To timer record a FOXTEL channel, press the [PROG/CHECK] button to view the timer record screen, on the channel selection press the red button several times until AV1 input is selected, then select the date and time the FOXTEL programme is running. You will need to use the FOXTEL “planner” section to load the FOXTEL programme into the FOXTEL box.
Many Thanks,
Team Panasonic
Was having the same problem as both Monica and Gerard with a DMR-BW780.
Either only three stations (channel 10) or some station saved on auto searth or very bad signal breakup.
After a lot of internet searching I tried removing the HDMI cable and replaced it with an svideo cable, I now have all stations and a signal quality of 8 or more.
Regards
Guy
Hi Guy,
It is very well documented and known that poorly shielded HDMI cables can create high levels of interference. What you are describing sounds like this. Also if you have very strong signal it could also mean you are getting “over modulation” which can also give poor reception. In this case I would begin by trying a different brand HDMI cable, if this does not fix your problem then contact our customer call centre on 132 600 and they can assist you with any over modulation/strong signal issues you may have.
Many Thanks,
Team Panasonic
I am about to purchase a DMRXW380 and have quite a lot of Region 1 and Region 2 DVDs, will they play all right on this model. I have an old Panasonic DVD player and VHS recorder combo and they play fine on there. I am just worried they may not play properly on the new 380 model.
Thanks
Linda
Hi Linda,
Yes the DMR-XW380 is enhanced to play these discs.
Many Thanks,
Team Panasonic
Hi Panasonicau
I have purchased the DMR-XW380 and it seems to play my region 1 discs (the ones I have tried so far at least) but will not play all my region 2 discs. At this stage of checking my discs it will only play one region 2 disc and the other four that I have tried it says “This disc may not be played in your region”. Any reason why it seems to be so selective with the different discs. I can think of no reason why it will play a disc from region 2 and then not play another one from region 2. It is not a real problem as I have other DVD players that will play these discs that the DMR-ZW380 will not play, it is just that I would prefer to have only the one machine for playing DVDs rather than have another hooked up, much neater with cables, etc.! Thanks for your help.
Linda
Hi Panasonicau
Just an addition to my last comment! The DMR-XW380 will also not play discs that I bought from England but they say they are Region 2 & 4. What could be the problem there as surely they should be playable if they say Region 4 as well as 2. All these discs that I cannot play on the DMR-XW380 I am able to play on my old Panasonic DVD Player/Video Recorder Combo and my Sony DVD player. I am mystified about this. Any feedback you can give me would be appreciated.
Thank you
Linda
I bought a 380 a month ago and was happy till for no reason today the remote stopped working. Only the top righthand corner buttons work, which is tv only functionality. For some reason and DVD recorder functionality won’t work, I have to switch power on from unit, however theremote allows me to turn on tv. I changed batteries, no luck and followed the trouble- shooting in my instructions, no luck. Can u assist?
Hi Marisa,
It is possible you have changed the remote control code by accident. If you press a button on the remote like power and it shows DVD1, DVD2, or DVD3 then simply press this number on the remote together with the [OK] button on the remote for more than 5 secs, this will code your remote to the same code as displayed on the unit.
Many Thanks,
Team Panasonic
I have a Panasonic LCD TV and a DMR-EX79 DVD recorder. Until a few weeks ago SBS signal was Ok on both TV and DVD recorder. For some reason DVD recorder suddenly would not receive any SBS signal (both TV and radio) but TV receives all channels including SBS. I live in Nunawading Vic. Can you please advise actions to restore SBS signal via DVD recorder. Regards Col
Hi Col,
I would begin by performing an auto tune on your product again, This is done by pressing the [FUNCTION] button, selecting [OTHERS], the [SETUP] and going into the tuning menu. Select [AUTO TUNE], then see if SBS is restored.
Many Thanks,
Team Panasonic
I am contemplating to purchase a 380. I was told I can view the shows thru USB.
Another question, is can I transfer shows from HD to USB.?
Thanks in advance.
Hi Kim,
We’re not sure what you mean by “shows through USB” however the USB supports DivX, DivX HD, JPEG (photos), MP3 (music), AVCHD (files directly from a HD camera)(Copy to HDD only), and MPEG (files directly from a SD camera)(Copy to HDD only). You cannot transfer recorded TV shows from the HDD to a USB device.
Many Thanks,
Team Panasonic
how do i enable DLNA on a DMR XW350?
Hi Tim,
Hi, the DMR-XW350 does not support DLNA.
Many Thanks,
Team Panasonic
Is there a firmware or other update that can upgrade the XW350 to DLNA capability
Hi Richard,
No sorry there are no firmware updates to upgrade your DMR-XW350 to support DLNA.
All the best,
Team Panasonic
Hi
Is it possible to copy files from a DVD to the hard drive (for storing and viewing) on a XW480 or XW380?
Regards, Joe
Hi Joe,
Almost all commercially available DVD-Video discs are sold with copy protection, this means you cannot copy them to the HDD. If you have a DVD-Video disc that was originally filmed by a camera then put onto disc then it can be placed on the HDD for storage and viewing.
Many Thanks,
Team Panasonic
Can the Panasonic XW 380 be used with a 10 years old analogue TV to receive digital channels ?
We love our old Panasonic HDD recorder which we have used for the last 5 years with the analogue TV and a set top box. Our digital set top box has stopped working. We have bought the XW 380 but do not seen to be able to get any clear reception on the TV when it is connceted through it. Where we givne the wrong information that it can replace the set top box?
Hi george,
Yes the DMR-XW380 can be used when connected to an analogue TV. From what you have described you are not getting any signal to pass through the DVD recorder to the TV. This is more than likely due to high signal through the DVD recorder causing over modulation and therefore dropping the signal quality to the TV. In this case you may need an attenuator on the DVD recorder. Please contact 132 600 and request an attenuator.
Many Thanks,
Team Panasonic
Question Updated (2)
3 weeks ago I purchased a Panasonic DMR-XW380 and then went on a holiday. Ever since I got back I have unsuccessfully being trying to tune it in to receive TV stations.
I can only get it to tune to SBS and channel 31.
It is connected to a LG Digital TV. Whilst connected I can watch all TV stations thru the TV but eventually the TV loses its signal and I have to disconnect the recorder and re program the TV
It plays DVDS with no issues.
It is connected using a Belkin HDMI cable and also has an amplifier on the aerial which was connected prior to the purchase of the player. The coax and the aerial are approx 11 years old.
The TV signal and picture with out the recorder connected is good quality I live in the northern surburbs in Melbourne.
Any help would be appreciated as I am ready to take it back.
Hi Mick,
It could be possible that you have too much signal causing over modulation. If you are in an area with good quality signal you may not need your amplifier. To begin with I would start by turning off the aerial amplifier and see if conditions improve. If you end up with poor quality signal on your TV due to no amplifier, then it is possible you may need to attenuate the signal coming into the DVD recorder. If this is the case please contact 132 600 and request an attenuator and we will send one out.
Many Thanks,
Team Panasonic
I have a Panasonic G9 VHS recorder and a DMR-XW380 DVD recorder. Can I connect the VHS recorder to the DVD recorder and copy my VHS tapes to the DVD recorder?
Thanks in advance
John
Panasonic Team,
We have had our Plasma (TH-P42G10A) for about ten months and received the DVD recorder DMR-XW350 a month or so later. From the start the DVD recordedr seemed to have problems receving SBS. I returned it to a service centre but they could nto find a problem. I relocated the aerial and aligned to point more accurately at the SBS tower. Initially it reported signal strength of 9 and quality 7 (on both units). Since that time both the TV and DVD, the signal disappears, reporting strength 9 and quality varying 0 to 3. Strangely, the DVD recorder recorded SBS ok when the TV was not on. (All other channels are 10 and 10).
For reference we live in Nedlands in Perth and run the signal through an amplifier. Same problem with the analogue signal (TV only of course).
So this weekend i relocated the aerial again (to ensure that a large tree was not in the way). The signal strenght is now 10, but the quality remained as bad. So I disconnected the DVD player from the TV and connected through AV to an old TV set. The DVD reported strength of 10 and quality 8. When I plugged either the HMDI or AV connection to the Plasma (and only when it was turned on), the signal quality dropped to 1-3 again. This was consistent thorugh many repeats, ie. the DVD recorded could tune in ok, when the plasma was either off or disconnected, but could not if it was connected and plasma turned on.
What to do?
cheers
Tim
Hi Tim,
To maintain optimum signal quality from TV aerial, use a TV aerial splitter (as illustrated page 50; TV user manual) when connecting two or more devices that require an RF connection to the same aerial. It is also probable that the HDMI cable may be corrupting DTV signal data packets (signal quality). Suggest you purchase a Panasonic HDMI cable.
Many Thanks,
Team Panasonic
Dear Panasonicau
I bought a DMR-XW380 (Australia) and discovered it won’t play Region 4 DVD Disks even though the front page of the manual says it would. How can I get this fixed.
All the other functions worked perfectly. Can you give me some advice and help on what to do ?
Thanks
Hi Chris,
Yes the unit should play region 4 DVD’s, to have this rectified you can either return it to the place of purchase if under 21days old, or visit one of our authorised service centres. For details please visit http://www.panasonic.com.au/support/service_centres/ .
Many Thanks,
Tema Panasonic
Hi Panasonicau
I have purchased the DMR-XW380 and it seems to play my region 1 discs (the ones I have tried so far at least) but will not play all my region 2 discs. At this stage of checking my discs it will only play one region 2 disc and the other four that I have tried it says “This disc may not be played in your region”. Also it will not play discs I bought from England but which state they are region 2 and 4. All these discs play on my old Panasonic DVD player/VHS recorder. Any reason why it seems to be so selective with the different discs. I can think of no reason why it will play a disc from region 2 and then not play another one from region 2. It has obviously been enhanced to play discs other than region 4 but I am mystified why all the region 2 discs will not play.
Thank you.
Linda
I have a DMR-BW780 for over 2 months now and worked extremely well until yesterday when for some reason it seemed to loose channel 7 on the TV and recorder. I reset the channels on the TV ok and then tried to reset Channel 7 on the recorder but now I cant get any channels at all on the recorder but can still play what already recorded. I\’ve tried to auto-tune but it wont pick up any channels at all. The aerial works well direct into my TV so the problem isnt with the cable. I am completely baffled as I could pick up all TV stations previously without any problems now I cant get any. Your assistance would be very grateful.
Hi Dennnis,
This does sound very strange. I would advise you to visit one of authorised service centres to have the unit inspected. For details please visit http://www.panasonic.com.au/support/service_centres/
Many Thanks,
Team Panasonic
I have a DMR-XW 380 and a Panasonic G9 video recorder. How can I transfer the data on my VHS tapes to the DMR-XW 380?
Thanks in advance.
John
Hi John,
You can plug your camera into the AV input on the front or rear of the DMR-XW380, then by pressing [INPUT SELECT] on the DVD recorder remote you can select the input you are connected to. Once this is done, start playback on your camera and press record on the recorder.
Many Thanks,
Team Panasonic
Hi John,
Yes the unit should play region 4 DVD’s, to have this rectified you can either return it to the place of purchase if under 21days old, or visit one of our authorised service centres. For details please visit http://www.panasonic.com.au/support/service_centres/ .
Many Thanks,
Team Panasonic
i have a 380, I was told at purchase, I could record two TV channels, and watch a third channel….
I have managed to get the two channels to record at the same time, no problems, unfortunately, when recording, I can only switch between the two recording channels, and not get any other channels to watch…
any suggestions….
thanks
Hi Sunie,
The DMR-XW380 is only a twin tuner device, with this in mind it is only possible to perform two tuner functions at once. By recording two channels you are not able to watch a third unless you have a digital TV in which you can watch a third channel directly through your TV.
Many Thanks,
Team Panasonic
I have a 380….. can you let me know, if it is possible to record two channels at the same time watching a third..
I have managed to have two channels record….but am not able to then switch to a third to watch live……
any suggestions appreciated..
Thanks
Hi Sue,
The DMR-XW380 is only a twin tuner device, with this in mind it is only possible to perform two tuner functions at once. By recording two channels you are not able to watch a third unless you have a digital TV in which you can watch a third channel directly through your TV.
Many Thanks,
Team Panasonic
On one of the older Panasonic DVD Recorders the playback type must be selected (NTSC or PAL) which interferes with recording when also playing NTSC DVD’s. Is this still the case with the DMR-XW380 ?
Cheers,
Jason
Hi Jason,
Yes this is still the case.
Many Thanks,
Team Panasonic
I am in Adelaide and bought a DMRXW480 almost a week ago. It tunes all channels however I cannot set the timer to record any of the channel 9 network stations. It just won’t do it. Other channels will do timer recording.
Also the guide does not bring in all programs – is very slow at first for many channels and channel ninie does not usually show more than the current program when it does come in – at best it will show up to 12 hours of programs rather than a week.
I found instructions to return to shipping default and did the setup again with no improvement.
I had an earlier model panasonic dvd that worked much better than this but changed as it could not record the HD channels.
Also the operating instructions for this later model are really lacking.
Please can you help as I am really dissappointed.
Jen
Hi Jen,
We’re sorry to hear you are having problems. If the unit doesn’t pick up the EPG (Electronic Programme Guide) on one channel then it is more than likely a broadcaster issue. However to confirm your unit is up to date please contact our Customer Care Centre on 132 600 and request the latest firmware update for your unit.
Many Thanks,
Team Panasonic
Panasonic Team
I have a Panasonic Plasma Viera TV Model No TH-50pv60a . Last Month I bought DMR-XW480 DVD Recorder. My tv remote does not have viera link or viera cast buttons. I’ve read that throught Viera cast function of DVD, you tube can be viewed on tv. Should I buy a new remote for my tv to enable the use of this funtion? Does this model support this function? Any advice would be much appreciated.
Thanks.
Regards,
NR
Hi There,
VIErA link is available on this model via the dedicated button on the TV remote. Not all DMR-XW480 VIErA link features will be supported from the TV due to the age of the TV. YouTube is available via VIErA Cast through the recorder, this feature must be accessed by utilising the recorder VIErA Cast feature. The TV itself does not natively support VIErA Cast.
Many Thanks,
Team Panasonic
Hi, I have had a Panasonic DMR xw300 for the last year and it worked great with new LG tv. Just bought new larger Samsung TV that the Retravision guy came and installed and set up in my home. Only when he left did I notice the 3 ABC channels aren’t tuned. Tuned myself a few times and still not on. All other channels including new HD ones are perfect and can record all ok too.
I have a booster on my ariel. So…reading these…I live in Doubleview in Perth…would it be get new HDMI cable or signal strength problem? Ta. Marie
Hi Marie,
HDMI won’t improve reception, it will however produce better picture quality on your TV. As for your tuning issue, it would be best to do a complete shipping condition on the recorder. This won’t erase recordings, it will just allow the unit to completely set up again. Go into [FUNCTIONS] > [OTHERS] > [SETUP] > [OTHERS] > [SHIPPING CONDITION] and select yes. Once completed, unplug it from the power point and plug it back in, it will then do a complete rescan and you should pick up all the channels.
Many Thanks,
Team Panasonic
Dear Panasonic.
I’ve just used the Vieracast function on my BW-880 and I must say that in spite of of the huge resources within Panasonic, the interface and content is a huge non event.
May I suggest that to get with the 21st century that Panasonic either provide more content such as access to catchup TV now being offered by the free to air broadcasters, etc, or provide a browser so we can do it ourselves.
The Vieracast function in Panasonic products is a pretty poor incentive to buy the product
I wouldn’t reccommend a Panasonic product to anyone now because Panasonic seems to lack imagination and interest in what the customer wants.
Sincerely
Andy HArdy
Hi Andy,
Hi, thank you for your feedback, we will take it on board.
Many Thanks,
Team Panasonic
hi
am considering upgrading our DMR-EX77 Panasonic DVD recorder to a DMR-XW380. Will this enable me to record programs off channels such as GEM? Alternately, i dont actually need twin recorders, having IQ as our main recorder. is there another DVD recorder that will will be able to decode/record HD channels. Seems silly to spend money on a feature i don’t require.
Cheers,
Ann
Hi Ann,
Yes with a twin HD recorder you can record HD channels such as GEM. Panasonic HD recorders are all twin tuner models.
Many Thanks,
Team Panasonic
I purchased a DMR-XW380 about 1 month ago and have some material on VHS tapes that I want to copy to DVD’s. I have been able to copy the content to the hard drive, and it shows in the Direct Navigator window. My attemps to get it copied to a disc are not successful, I get an indication that there is no Title!.
I have tried putting in the name of the event, using the texter, thinking that is a Title, but still get no progress. What is a Title, and how do I insert it.
I find the Operating Instructions very hard to follow, like so many mature persons of my age who are not so technically savvy.
Is there a simpler manual available, or can you give me some easy steps to follow in plain language?
Many thanks.
Hi Tom
Here are some steps to follow:
1. Insert your blank DVD
2. Select [COPY] and when the copy screen appears make sure the source is set to [HDD] and the destination is set to [DVD]
3. Scroll down and select the copy speed, you may be able to select [HIGH SPEED] depending on the record mode and length of the title, if not you will need to select a mode that suits the length of the title(s) you are dubbing.
4. Select the title you want by going across to the list pane and press OK on [NEW ITEM], then select the title(s) you want on the disc
5. Once selected go down to [OTHERS] and turn finalise to [ON] if you don’t want to add any more titles
6. Select [START COPY]
We hope this helps,
Many Thanks,
Team Panasonic
I bought a new DVD recorder today! My last one was panasonic as well and was working fine til the DVD ram went, tried hooking the new one up today following directions and I cannot get any tv signal just says to check antenna or local signal. Hooked up old player tv is perfect can watch DVD n have tv reception on the tv which is a year old LG LCD. I have just put a new antenna on n have an internal booster! Tried calling 132600 but can’t ring from a mobile phone and that’s all I have! I live out west which took me 2hrs to drive to the shops today! Can you please help! Thanks
Hi Robyn,
Contact our call centre by going to the following link and advise them of your problem and they will be able to assist. http://www.panasonic.com.au/Support/Customer+support/Customer+care+centre
Many Thanks,
Team Panasonic
I have a new DMR-XW380. I added some items to the recording schedule manually. All were OK but one remains on the schedule even though the date of recording has past. It remains active. I can’t remove it and this means that I can only record one other show, and watch either it, or the channel of the ‘old’ item being recorded. Help please. I have tried everything to remove this item to no avail. In the end I tried to reset the settings back to the factory settings but I can’t even get the setup menu showing on the screen.
Hi there,
This is definitely not normal operation. Please contact one of our authorised service centres to have your unit inspected. For details visit http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator
Many Thanks,
Team Panasonic
In South Australia, no channel Nine based programs will display on the EPG. This makes timer recording impossible. Is this a software problem? Can it be rectified? I bought my 380 in November 10 and the problem was there then.
Hi Peter,
This is actually a hardware problem with the WIN network. Until this is rectified Panasonic has released a firmware update to bypass the problem allowing WIN EPG to be displayed. You can download the firmware from the global support site http://panasonic.jp/support/global/cs/dvd/download/xw480/au.html and follow the instructions.
Many Thanks,
Team Panasonic
Also I have looked extensively through the manual and noticed that it only ever refers to recording to the HDD, so whilst the name “Panasonic DVD Recorder” would make me believe I can record to a DVD should there be a little bit of punctuation added to that title so it says “Panasonic DVD/Recorder”
Hi,
No you cannot record directly to a DVD, however you can dub to a DVD via the copy function, see pg45 of the user manual for details.
Many Thanks,
Team Panasonic
Hi,
I am conidering buying the XW380. But I have a Q.
Does the unit act as a ‘digital set top box’ ie can I connect the antenna to XW380 and then XW380 to the TV and view all freeview digital channels
OR do I have to purchae a separate set top box to go between the antenna and XW380?
Thanks,
TB
Hi Tristan,
Yes the DMR-XW380 has a Twin High Definition tuner so you can see all free to air DVB services without the need for a STB.
Many Thanks,
Team Panasonic
Does the Australian model of the DMX-XW380/480 have Rewind Live TV? I note it has Pause Live TV but cannot find any mention of Rewind Live TV whereas the UK version DMR-XW380EB does have both.
Look forward to hearing from you.
John
Hi John,
The DMR-XW380/XW480 does not have rewind LIVE! TV.
Many Thanks,
Team Panasonic
Hi
I live in a regional area of NQ which receives ABC and 7 in digital format. I purchased an xw840 last weekend and have set it up today only to discover that it only has tuned in digital stations. I wasn’t informed about this piece of info at the time of purchase. Have I done something wrong? Is there any way that I can still use this to access analogue content. A nice unit but rather useless for my purposes if not alternative is available.
Hi Sue,
The DMR-XW480 has only a twin High Definition Tuner. It does not h! ave an analogue tuner. If it has been sold to you as an analogue tuner model you should return it to the place of purchase.
Many Thanks,
Team Panasonic
we have dmr-xw380 and having major problems with recpetion. when the coax was almost hanging off its socket the reception cleared up. we thought it was the coaxplate so we took that off and had enough cable to go direct to the unit. we are in a very strong signal area, however our dvd does not like the signal and pixalates all the time and sometimes goes off the air completely with a no signal message on the tv yet when we use the set top box in place of the unit we get a perfect reception and also when going back to analogue reception. it is not a signal problem, is the signal too strong? it is not a tv problem as the recordings having the same problems as the tv.
Hi Danie,
Yes it is possible you have too much signal causing over modulation. If this is the case it may need to be attenuated to allow good digital reception. Please contact our Customer Care Centre on 132 600 and they can assist.
Many Thanks,
Team Panasonic
have been reading all the blogs and we have similar problems and you mention attenuator. how does this work? i cannot call panasonic on our mobile so will the service centre supply us one free of charge as all the hype we got from the sales people has been incorrect so far and we are disappointed with the product to date after 6 months of frustration and very little use. are we expected to buy a panasonic tv like the retailer wants us to do when ours works perfectly without the recorder?
Hi Daniel,
If you are unable to contact our Customer Care Centre by phone, you can contact them via email. The address is ccc@panasonic.mailus.com.au .
Many Thanks,
Team Panasonic
Had the same problem as others with not being able to pick up any of the ABC channels through my XW380 when the signal to my TV was perfect. A $12 attenuator did the trick and I now have perfect reception on all channels.
Can you tell me how I should connect a VCR to this unit to copy to the hard drive. Hae connected the red/yellow/white cables to the front of the unit, but unable to see any content on the TV screen or info on how to copy.
Hi Kerry,
To see the image of your VCR via the front AV input, press the [INPUT SELECT] button on the remote to select AV2. You can then press record to record the AV input.
Many Thanks,
Team Panasonic
I have a Pana VT20A and just purchased the DMR-XW380. I’m using the TV remote to operate the DMR, but haven’t been able to find the buttons (on the TV remote) to replicate the DMR’s Manual Skip -10s and +60s. Is there a way of doing this?
Hi Jeff,
Unfortunately these functions are not available on the TV remote control. You can still use certain skip functions via the control panel from the TV remote.
Many Thanks,
Team Panasonic
Hi,
We have had our DMR-EX78 for 12 months now, but only recently have been able to receive digital channels. We get every channel nice & clear, but ONE HD comes up with all the info, just no picture. It says unable to decode. I have reset the machine to factory settings & set up again, and retuned channels…it still tells me- unable to decode! Any ideas??
Meagan
Hi Meagan,
Unfortunately ONE HD is a High Definition channel. The DMR-EX78 is a Standard Definition (SD) unit only ! and cannot decode the HD transport stream from the broadcaster.
Many Thanks,
Team Panasonic
Have just purchased the xw 380, connected via hdmi to an loewe xelos A37
All is ok except that I am unable control the volume thru the remote. To control volume I must use the TV remote.. Any advice will be gratefully accepted.. Thanks inn advance
Hi John,
The TV functions by default are set for Panasonic products. To change this please see page 85 of the user manual.
Many Thanks,
Team Panasonic
Hi, I have a Panasonic DMR-XW350. When I try to tune the stations, everything is signal strenght 10 on the display, except for all the SBS stations & Channel 31 which are only signal strenght 1 (one). I cannot watch SBS & 31 through the DVD recorder, however I get a perfect picture when watching SBS directly through my TV. Do I need a firmware upgrade on the DVD recorder or a different antena. PS. I already have a booster unit with my aireal.
Thanks
Darrell
Hi Darrell,
A firmware update will not fix this problem, please contact one of our authorised service centres to have the unit inspected. For details please click here
Many Thanks,
Team Panasonic
I have the same problem, except that I get poor reception of ABC too. My Sony Bravia is picking up all DTV stations, but the DMR-XW380 is not.
I have just picked the unit up having left it with AWA Homebush and they say it works. Have just plugged it into the wall and have the same problem again. Not impressed.
Have seen talk on here of having too high a signal strength. I wasn’t aware such a problem existed. Apparently an attenuator will fix it. But how do I know this is the problem without having a three hour round trip to Homebush again, and why didn’t AWA suggest this solution?
Hi, panasonicau,
I purchased a Panasonic DMRXW380 DVD recorder yesterday and have set it all up. I have a Sony Bravia KDL-40V4000 TV and have purchased and fitted the HDMI cable.
I have copied the contents of my Sony RDRHX780′s HDD to three Sony DVD-R Finalised DVDs, but the Panasonic doesn’t want to copy them to its HDD. It starts to copy for about thirty seconds, then I get an Error message saying “Copy not Successful”. What am I doing wrong?
Thanking you in anticipation.
Ted.
——–
IGNORE MY PREVIOUS POST as I have just sussed it all out. As the saying goes: When in doubt RTFM!
Copying from DVD to HDD in my case was achieved by using a DVD+RW disc. Simple as that. Hope this may help others.
Found faulty DVD drive.
Replaced under waranty.
Thank you.
Adrian.
I’d like to know whether a Panasonic DVD Recorder DMR-EX99V purchased in Germany that has a German DVB-T tuner will be able to receive and record Australian digital and high definition TV channels. I recall purchasing a VHS VCR from Germany years ago and it was able to receive Australian analogue stereo TV channels.
Hi,
I have just bought a XW480 and have connected my Foxtel IQ using a SCART to S Video adaptor. Only problem is that it only records to the HDD in black and white. Is there any setup that I need to conduct on the recorder? Or do I need to change the adaptor?
We just purchased the DMR XW385 last week and was very happy until last night, when the signal for SBS dropped out, showing NO SIGNAL on screen, we redid the auto scann and it would not even pick up SBS at all. SBS works fine on our TV. As this is the station we watch most, this renders the unit useless. The SBS signal has picked up again today but is pixelating badly but again on our TV it is perfect. I called Panasonic call centre and the person said that there was nothing wrong with the unit and was unable to assist in anyway. I am completely at a loss to know what to do as I feel I may as well have thrown $500.00 in the bin. Any assistance would be appreciated.
Hi guys,
I have a DMR-XW385 HDD coupled to a TH-L37D25A TV. I can receive GEM (chan90)perfectly but it rarely shows up in the programming guide. It does not show up in the list of channels for manual programming nor does it appear in the list that I can add to favourites. How can I get this channel to appear as a selectable channel? Is there some way to manually enter in the channel number and recording time?
I have some programs on my Foxtel IQ hard drive that I would like to copy to my DMR-XW380 which are about 150mins long. However during the recording the sound suddenly starts to fade and disappear altogether. This can happen after two hours of normal recording. Hope you can help me.
Hi Marianne, Sorry to hear you are having this problem with your recording. I would suggest getting in contact with customer care, they will be able to assess, assist or walk you through your problem and help you best. Call us toll free on 132600 between 8.30 a.m. and 6.00 p.m. Monday to Friday (EST). Alternatively, you can also contact us from your mobile phone on (02) 8265 0900. Or you can email us http://bit.ly/mOm1Xc.
All the Best,
Team Panasonic
Following may help anyone with tuning problems.
=======
Purchased a XW380 and a P50S20 TV in Dec 2010. TV tuned perfectly, but 380 would not tune. Panasonic supplied 6dB attenuator which fixed problem.
Recently XW380 lost most channels (but TV is perfect), and would not re-tune. If I added a 10m Coax cable in series with attentuator, it would tune 80% of channels.
Rang Panasonic this morning who basically wiped their hands of the issue, blaming reception (how convenient), or could be faulty unit and suggested I take to repairer.
=========
However in another forum someone suggested resetting DVD to “shipping conditions”. I did this, it downloaded channel list from TV and now all works perfectly.
Obviously there is a bug in the firmware, which caused this unit to get very confused.
Our DMR- XW300 purchased 2008 has been great however after copying a couple of programs from HDD to disc it decided to stop copying. It now rejects all discs as imcompatable,can’t read etc including audio. Tried switching off etc but no go. I there any obvious solution and if not is repair viable ??
Appreciate any advice
Cheers BTW
Hi Bruce,
It does sound like your unit is experiencing problems, viability will depend on the extent of the failure, please visit one of our authorised service centres to have your unit assessed. For details please visit http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator
Thanks,
Team Panasonic
Is there any where to get a diagram to set up bmr-bwt800gl to lg 3d hd smart tv and foxtel iq2
Hi John,
To connect to your LG TV, please see pg12 of the user manual. For details to connect your IQ2 box please see pg13 of the user manual.
Thanks,
Team Panasonic
Hi
I have the DMR-XW380 and am very happy except for 1 problem. We cannot watch a DVD or usb recording if taping a show on the twin tuner(either 1 or 2)We have to wait for recording to stop which is very frustrating.Could you please advise?
Hi Terry, this could be due to the fact the content you are watching is a downloaded video file which requires more processing than say a normal DVD. Due to this the processing power required to do your recordings take priority. To test this, try watching a normal DVD-Video disc whilst doing a recording, it should allow normal playback whilst recording.
All the best, Team Panasonic
I have an XW380 and interested in advice on connecting to the internet via Vieracast wirelessly. My understanding is that I would need to connect a device to the ethernet connection on the rear of the unit. I am seeking advice on suitable connection devices and methods
We have just upgraded our Panasonic dual tuner to the new DMR-XW385GLK Dual tuner.
When we tried to key in two simultaneous recordings they both automatically go to DR. When I select and try to change one of the DR’s to LP or other, the area is greyed out and I can’t change it.
Is it a different process in the new recorder. I can’t seem to find anything in the manual.
Hi Michelle, yes this is operating normally. In order to allow MPEG4 recording, the record mode is limited to DR Mode for all DVB Recordings. You can select other record modes if recording a different source plugged into the AV input. Manual conversion of the file to XP, LP, etc can be done using the edit feature. This change also ensures all simultaneous recordings take place as at least one recording needs to be done in DR mode, so in the case of the DMR-XW385 there will never be a conflict in DR mode. I hope this helps.
All the best, Team Panasonic
can you please tell me in laymens terms how to copy from hdd to dvd faster than real time. if i copy a show in dr mode is it hat you can only copy in normal speed? if this is so how do you or can you copy a show in another mode that copies high speed?
thanks
Hi Alison, to dub in high speed, the recording must be in XP, SP, or LP mode. If you have recorded in DR mode you can use the file conversion tool by pressing [DIRECT NAVIGATOR] choosing the title, pressing [OPTION], selecting “EDIT”, then DR File conversion. Just remember to chose a mode that corresponds to the time limit for a DVD, only 1hr of XP recording can fit on one DVD, so if your recording exceeds 1hr then this will also copy in normal speed, you may need to choose SP for 1-2hrs. I hope this helps. Thanks, Team Panasonic
We have a Panasonic DMR XW380. It was receiving all channels, until last Sunday. It stopped receiving all the SBS channels in Melbourne. The TV still receives SBS. We have tried to to manually add the channel. It shows on the screen ‘new channel’ but when we press the button for it to add the new channel, it will not and the sign ‘invalid signal’ is displayed on the screen.
Will automatic reprogramming of all the channels delete the programs saved on the hard drive?
Thanks
Hi Ray, Sorry you are experiencing this issue. Re-tuning your recorder will not erase the recordings on the HDD. If you still experience problems after re-tuning, you may need to visit one of our authorised service centres to have the unit inspected. For details please visit http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator. All the best, Team Panasonic
I have a panasonic model TX-26LX500A tv connected to a LG HD box and a panasonic model DMR EH65 dvd recorder. I am thinking of updating to a panasonic 380 or 480 dvd recorder so as to be able to record digital. How compatible will the new dvd recorder be with the tv. Can I have blue ray facility. Can I then cease to use the LG HD tuner box? Is there anything else that I need to consider. If I had been more savvy when I bought the DMR model I would have waited for a recorder with a digital tuner. I suppose there is not a way to connect a digital tuner to my DMR unit. Thankyou.
Hi John, Panasonic’s range of HD DVD Recorders provide you with twin HD Tuner which allows you to record two digital channels simultaneously to the inbuilt HDD. Selected models provide you with the ability to dub to BD/DVD or just use the BD/DVD Drive for BD/DVD playback. Panasonic’s range of HD Recorders replaces your DMR-EH65 and Set Top Box, they will also connect no problem to your LG TV via HDMI, or if it only supports composite video, you can also connect using a composite video connection. All the best, Team Panasonic
I have a pan50inch tv a pan pvr xw 380and now the xw 385 , the 380 I can alter the dr too ep or others to record two channels at the same time and at the same clock time. The 385 has the the dr in a greyed out area and can not change it how do I record two channels at the same time and same clock time all through hdmi this is frustrating, could you please help.
Tony.
Hi Tony, to enable MPEG4 broadcasting the DMR-XW385 is locked to DR mode for DVB recordings. For simultaneous recording one recording must always be in DR mode so this is no problem with the XW385 as both are automatically in DR mode. You can manually convert the file to XP, SP, etc using the edit feature. Hope this helps, Team Panasonic
I wish to control my MVM 32″ LCD3209HD using the TV control buttons on my Panasonic DMR-XW380 recorder remote. Is there a code for this TV?
Thanks.
Hi Warwick, I am sorry but no there is no code for this brand TV. It appears the MVM brand is MYER house brand and as such more than likely does not have a global code usable by all manufacturers. Panasonic utilises codes for most manufacturers of TV’s, the applicable code list is on pg85 of the user manual. All the best, Team Panasonic
Hi
If I record in DR Mode and then burn to DVDR is there any difference to the QUALITY as opposed to if I record in XP and then burn to DVDR???
I’m guessing that one difference is that in DR Mode I can only copy in Normal Speed whereas in XP mode I can record in High Speed
Hi Steven,
DR mode includes all of the information in the broadcasters transport stream. Whether you convert this during the initial recording or convert it during the dubbing process should not impact the picture quality.
Thanks,
Team Panasonic
I have had our Panasonic HDD DMRXW380 for 12 months and, after working perfectly, it all of a sudden started pixilating and garbling the sound so bad that we can’t use it. The signal quality is good and all tv’s work very well when I disconnect the HDD so I took it to have it to have it fixed under warranty and it worked perfectly at the technician’s place. He said it was almost certainly ‘impulse noise’ caused by some electronic device near the HDD. I turned off everything in sequence but it still pixilated. The Panasonic service agent said that a 6 dB attenuator may fix it. Please help as it is useless as it is now.
Hi John,
Thank you for getting in touch. You could have very strong signal which could be causing over-modulation, in this case attenuation of the signal may be required. Please call 132 600 for further information.
All the best,
Team Panasonic
hi ive recently purchased xw 385 and i want to connect wirelessly to my router,is this possible and what ethernet adapter would do the job
cheers shamus
Hi Shamus,
Unfortunately the DMR-XW385 does not support wireless network connection.
Thank you,
Team Panasonic
i have a dmr xw385 model dvd twin tuner dvd recorder. i want to record tv channels programmes via av onto the dvd hard drive.
can you tell me how to set up my inputs and outputs to the respective units. please. thank u
Hi Tino,
Thanks for getting in touch. Please see pg13 of the user manual on how to connect another unit to the AV input of your DMR-XW385.
All the Best,
Team Panasonic
i have a dmr xw385 dvd recorder. is there a code for the remote for a palsonic plasma tv (approx years old)
i tried all of the codes in the manual to no avail.
thank u
Hi Tino,
Sorry Panasonic does not have a code for Palsonic.
All the Best,
Team Panasonic
Am using an 2Tb external HDD via the USB drive. For some reason the 380 on recognises one of the folders. It is formatted to Fat-32. Any suggestions why it doesn’t recognise the other folders?
Hi Chris,
Unfortunately the USB port is only designed for cameras or USB thumb drives hence the FAT file system requirement. Also the USB port only! supports up to 128GB as per pg9 of the user manual. Erratic operation should be expected outside of these specifications. One thing to try however is to make sure that files over 4GB don’t exists in the folders as FAT files system doesn’t support files over 4GB.
All the Best,
Team Panasonic
Thanks for the info. I thought it might have been something like that. Pity the guys at the shop didn’t tell me that!
Cheers
Hi Guy, I spoke (this arvo 8/8/11) to Jack at Panasonic and asked him how I could get back my Program Guide on mp Pana DMR-XW350 which I have found to be reliable to date. We went through various protocols that should have resulted in it working however this has not occurred. Re-booting did nothing. Downloading all stations via the Viera 54″ Plasma TV did zilch also. Back at Square one.
Tried aerial cable swap-overs, HDMI (1.4) reconnects, swaps and exhausted all avenues, seems it is inside the XW350 !
Searching the net for an upgrade firmware, i discovered that most on the net are the same and no burned CD was going to update the XW350 from the last one I did.
So, I am in a quandry…… anyone there have any clues ? Cheers, Jeff, aka, The Master
Hi Jeff, if I understand correctly you have lost all EPG data from all channels? If this is the case and Jack has taken you through a reset then you could have a tuner problem. You can however confirm if when watching a program and you press [i] do you get any information e.g. programme title etc. If not then I would get your unit checked by an authorised service centre.
For details please visit http://www.panasonic.com.au/Support/Customer+support/Serv ice+centre+locator
All the Best,
Team Panasonic
i having problems with my wirless setup disconnecting.I have a blue-ray disc home theater sound system model SC-BTT775.
I have installed Twonkyserver media onto my pc as a server to play mp3 wirless to my home theater sound system. However i having problems with the wirless connection dropping out in approx 4 minutes through a mp3 music sound. Any suggestions. I have a netcomm 3g wirless mini router N150 .
i have twonky media server 6 installed onto my pc, i uploaded the videos some mp4 and flv videos into a folder in the twonky server. My panasonic blue ray home theater sound system sc-bt775 cannot play the video on my tv through the dnla set up. The tv sees the twonky server and also sees the video but it says ” cannot play.” any suggestions
thanks
found the problem
they must be mpeg-2 video files or avhd or dvix files and for pictures jpeg
so i converted them from mp4 to mpeg-2
all is ok now.
thanks to the help of panasonic customer service team.
I have a DMR-XW300 Panasonic recorder and find the instruction book very confusing. Can you help me to record from the DHD to a DVD,step by step.My brain is not so fast as it used to be . Thanks len
Hello Len,
Thank you for getting in touch.
Please call Panasonic help desk on 132 600 for assistance.
All the best,
Team Panasonic
DMR XW 480 Operating Instructions not user friendly re 1) editing recorded material. Please spell out how to create chapters. 2) how to copy HDD > DVD. Message says “cannot copy at High Speed” OK, but how to get out of “High Speed”? I’ve looked everywhere I can think of.
Hi John,
Sorry you’re experiencing problems.
Please give us a call on 132600 and one of our people would be happy to assist you.
All the best,
Team Panasonic
Hi. I have a DMR-XW380 DVD Recorder. I purchased this in June this year. Periodically the unit turns off and displays U99 in the display. If I press the power button it starts up and works normally. However when it is displaying U99 timer recordings do not start. This is very intermittent but was more frequent (about every two days) when it was new. Lately it only does this every few weeks.
Hi Mark,
you will need to have the unit inspected by an Authorised Service Centre. For details please visit http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator
Cheers, Team Panasonic
I purchased a DMR-XW380 to replace a DMR-EH67 which has served us well. The problem I have is that the new unit does not play some of our DVDs and displays “This disk may not be played in your region”. The particular DVD I am trying to play does not have a zone marked on it, but is a BBC movie. This DVD did previously play OK on the old player and also plays fine on a DVD-S27 player. All three players were purchased in NZ and so are set to Zone 4 as far as I know.
Hi Marnick,
If this unit was purchased in NZ I am not sure whether your unit is enhanced to playback discs from other regions. NZ is Region 4, so if the disc is R4 then there should be no problems playing this disc. You could visit one of our Authorised Service Centre’s to see if there are able to enhance you model to play this disc, however Panasonic Australia cannot guarantee the process will work on a model from another country.
Cheers, Team Panasonic
I have had an XPW350 for a while now and never any trouble. Now I am unable to preset two recordings on different channels at the same time. Tells me when selecting a second TV program that overlaps the first that there is a problem and the recording may not work properly. It has an error symbol in preset recording menu and when that second TV show starts it does not record it. I can however manually start a second recording on another channel.
Hi Peter,
the rule for simultaneous recordings is that one of the recordings must be in DR record mode. Please ensure this is the case. If it is indeed the case already and you are having problems, please visit a Service Centre near you to have your unit inspected as there could be a problem with your unit. For details please visit http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator or call Customer Support n 132 600.
All the best,
Team Panasonic
i have a panasonic dvd recorder (not sure of model) but 12 months old.it has a 250 hard drive,two questions
will it play region 2 dvd’s from britain,and how do i record two channels while watching a dvd or another channel
thank you for your time
regards, noel.
Hi Noel,
Please contact Panasonic Customer Care on 132 600 so we can answer your questions and guide you through the recording process.
Many Thanks,
Team Panasonic
Hi. My dad recently purchased a Panasonic DMR-XW380 DVD Recorder as i have a Panasonic DMR-XW450 and we thought it would be the same if not better. On my recorder i can record to HDD in long play mode and if i want to copy programme to disc, it is very quick and easy to do. Dad is having trouble copying from HDD to disc. It seems he has to convert anything he records from HDD before he can transfer to disc. He also can’t seem to alter the HDD recording mode from DR mode to enable him to record more than 40 or so hours to the HDD without the need to go through the lengthy process of converting programmes into long play for example. He was told by the salesman that it is capable of recording 100′s of hours to HDD so could you please help me know how to do this so i can tell dad. I feel terrible because i raved about Panasonic and how easy they are to navigate and yet i’m finding it really complicated. Thanks in advance for your help, Donna
Hi Donna, please ask your Dad to contact Customer Care on 132 600 so we can assist him with his DVD recorder.
Thanks,
Team Panasonic
Just 2 days after 12 months of trouble free use of the DMR XW380, I’m now getting ‘invalid channel’ on all Channel 2 & 9 stations in Melbourne. Reception direct through the TV is ok, so it’s the DVR. Upgraded the firmware, rescanned the channels and still no change. Called AWA and they said to follow up with Panansonic because it was out of warranty. Obviously this is a known fault with this unit so what would you recommend I do?
Hi Mick, sorry you are experiencing problems. Please contact 132 600 for assistance.
Cheers,
Team Panasonic
Hi have a Panasonic DMR-xw380 and forabout the last few months it will only record one channel at a time. If i set it to record two channels it will tell me that it will overlap with another recording and I might not get them both. This is true it will only start the second recording when the first is finished. Is there a setting that one of kids has changed accidently
thanks
Joel
Hi Joel,
In order to perform a simultaneous recording, one of the recordings must be in DR mode. Please confirm you have selected DR mode when loading the recording.
Thanks,
Team Panasonic
I would like to purchase a DMR-XW385 but would like some clarification please.
The salesman told me that if I purchase 2 or 3 of these units so as one could be put in each room of our house that they could each view and play what was on the HDD of the units in other rooms by DLNA.
Is this correct & what exactly do I need to do to be able to do this?
I want to be able to record on to the HDD on the unit in the lounge room & be able to play it on the unit in the bedroom & vice versa?
Thank you in advance.
Hi Scott,
I am sorry to say but this is not correct. The DMR-XW385 is a certified DLNA server only. This means that recordings on this unit can be played back by a supported DLNA client. However this unit cannot playback a recording from another server as it is not a client. Panasonic’s 3D Blu Ray Recorders are Certified DLNA Client/Servers and Panasonic 3D BD Players are DLNA certified clients.
Thanks,
Team Panasonic
I’m a bit confuse how to do high speed copy to DVD. I’m setting to LP but it takes same hours of the programe to copy to DVD. I’ve tried a few times but I can’t manage to copy in a few minutes as with my previous recorder.
And is it possible to record direct to DVD? For what I have seen it doesn’t look possible.
Hi Michael, I am not sure what model you are using, however high speed copying a LP recording from HDD to DVD will allow up to 4hrs of a LP HDD recording to be copied in high speed. If you are recording in DR mode, then the conversion to LP must be done in normal speed. If you have any further issues please feel free to contact our Customer Call Centre on 132 600.
Thanks,
Team Panasonic
Recording only in DR mode (on the DMR-XW385) is very restrictive and then time consuming when burning to disc. How can I change my set up to be able to choose LP or another mode other than DR? Do I plug the aerial into another device and then have a connection from that device back to the recorder? In layman’s terms please.
Hi Ellen, the DMR-XW385 is restricted to DR mode during the initial recording. Once recorded you can convert the titles to another mode by selecting the title, pressing OPTION > EDIT > File Conversion. You can set the file conversion to occur “Now” or “During Standby”. This means you can set as many titles you like to convert whilst the unit is in standby so when you get up the next day, or come back from work, your titles have been converted.
Cheers,
Team Panasonic
Hi there,
I have recently purchased a Panasonic Player/Recorder model XW385GWK.I would like to be able to record from a standard//basic Foxtel unit,but am experiencing problems setting the timer to enable this.
Any info/help would be greatly appreciated.
Hi Mike,
I am sorry you are having problems setting up your timer.
Please contact us on 132 600 and we will be more than happy to take you through it.
All the best,
Team Panasonic
Have panasonic DVD recorder DMR-EX75 with Panasonic HD plasma TV. Recently not able to record TV as no digital channels showing on DVD. Have tried auto re-set but only analogue channels seem to appear. All has been OK for 5 years. TV has been re-set and all channels OK. Would appreciate help.
Hi Kevin,
This sounds like your product has a problem/fault. Please visit one of our Authorised Service Centres to have your unit assessed. For details please visit: http://www.panasonic.com.au/Support/Customer+support/Service+centre+locator or call our Customer Support on 132600.
Thank you,
Team Panasonic
Hi I want to be able to watch ABCiview on my DMR-BW880 Blu Ray recorder. Is this possible yet?
I have access to youtube, weather channel, Channel 7 etc but thought ABC iview was also being added
Hi Gerard,
Unfortunately the DMR-BW880 does not support IView.
Thanks,
Team Panasonic
I have copied a programme from HDD to DVD, on DVD-RW and finalised it. Played beautifully on another machine. Can I now erase this DVD. If so, how? Either on my DMR XW380 or on the computer?
Regards
Colin Jeisman
Hi Colin,
Try placing the disc back in the machine and go into the recorder menu. Go to disc management and select format disc.
Thanks,
Team Panasonic
DMR-XW380 I have already tried to open DVD Management as on page 72 of the Operating Instructions. However when I Press FUNCTION, then OTHERS, there is no sign of Disc Management. I get
Flexible Recording via AV input
DV Automatic Recording
Setup
Can you give me step by step instructions as to access Disc Management
Colin
Hi Colin,
Not a problem, insert the DVD you want to format, press [DRIVE SELECT] and select the DVD Drive. Then press FUNCTION, then OTHERS and go to Disc Management. Disc management is only available when the DVD drive is selected.
Thank you,
Team Panasonic
DMR-XW380 DVD-RW
In Copy Mode, I select SP. Then when I select Create List, it says Cannot copy in High Speed Mode? There is a symbol showing a red cross, also this appears alongside every programme that I have recorded on the HDD. How do I remedy this situation, as I get Blank Disc showing when I attempt to playback a copied DVD. Does DR selection come into play in the copy situation?
Regards Colin
After I Format the disc, is there a way to go back (without ejecting the disc) to Play video/Copy to start the Copy procedure. If I press Return and go back to the Function menu, press Copy, then Copy (Video/Picture). It tells me to Insert a valid disc, when there is a disc in there already.
Regards Colin
I bought a DMR-XW380 last year. Since the analogue signal was turned off in my area I have not been able to tune digital stations. I have a Panasonic TX-37LZD800A TV. I can still view TV on that but all of the channels on the DVD recorder have dissappeared. I have run the auto setup without success. Any ideas?
Hi Gary,
Sorry you’re experiencing problems.
Please give us a call on 132600 and we can talk about your issue in more detail.
Thanks,
Team Panasonic
DMR-XW 385
Hi Just purchased this dvd recorder…..great stuff.
Two questions…can I record from a vcr
and what code do I need for an LCD Acer Tv
Many thanks
Brian
Hi Brian,
Thanks for your comment. Please contact our Customer Care Centre on 132 600 and we can guide you through the required steps.
Cheers,
Team Panasonic
I have purchased a panasonic-dmrxw385 recorder and was reading on Whirpool that it should be Region free (i.e. not restricted to playing Region 4 DVDs) but mine will not recognise any DVD from a region other than 4.
How do I overcome this please (whirlpool comment seems to imply that all DVD players in Australia should be Region free). Thanks
Hi Gilles, your nearest service centre will be able to assist you further. Yours can be found here: http://panasonic.com.au/Support/Customer+support/Service+centre+locator
Cheers,
Team Panasonic
Just purchased a DMR-XW 385. Connected to an analogue TV through the analogue video and audio out, at times I can hear low level distorted audio from another channel coming through on the channel I am watching. I’ve seen people with the same issue on other forums, doesn’t affect HDMI output. Is it a known issue, or should I ask for another unit?
Hi Trevor, Panasonic has not been advised of any customers with a problem as you have described. In fact it would be very difficult for two different channels to interfere with each other as you have described. If the product is new we would suggest you return the product to the place of purchase for an exchange.
Thanks,
Team Panasonic
We have a DMR XW380 which is fantastic, but unfortunately the remote seems to have stopped working completely. Are we able to get it repaired or are replacements available? Thanks
Hi Jo, if your DVD recorder is still under warranty, please call our Customer Care Centre on 132 600 for further assistance. If it is out of the warranty period, a replacement remote control can be sourced from your nearest spare parts distributor which can be found here: http://www.panasonic.com.au/Support/Customer+support/Spare+parts+distributors
Thanks,
Team Panasonic
I’m contemplating purchase of a DMR-XW385 but am concerned at a comment in another forum regarding fringe reception.
We have a Panasonic TV (TH-L32U20A), and are used to seeing patches of blocky pixillation on bad days, occasionally fading to black and “No Signal”. That’s OK, we’re used to it. Commenter suggested that the DMR-XW385 goes straight to black when in trouble, without allowing viewers the annoying but acceptable blocky phase.
Is this correct? If so, is there a tolerance option that can be adjusted? Any other comments on the DMR-XW385 treatment of fringe reception?
Hi Andrew, there are no tolerance adjustments. If you live in an area where poor reception is to be expected, then most if not all DVB-T products will experience problems.
Hi
I purchased a DMR-XW480 just under 12 months ago. In the last few weeks, and particularly over the last 2 days, i have been experiencing and issue with TV reception.
I have the recorder set up via HDMI cable running into the back of my TV. The arial runs into and out of the recorder.
The reception started going originally on all Channel 7 stations, then NBN/Nine and now I cannot receive any reception on any station.
I have changed cables, arial sockets, and found that reception is fine if it goes directly from the socket to the TV, and is fine if the DVD unit is on standby, but once it comes on and I access it via the HDMI it knocks out the signal on the unit AND Tv.
I have taken the unit to another room, plugged the IN arial and set it up via AV. It worked fine.
I had come to the conclusion that the OUT socet had an issue. That was last night.
I have since read this morning on another forum that HDMI cables, particularly those with a poor shield, interfere with the UHF signal. Is this true?
Either way, I will be calling Elite Electronics, our local repairer, to log the issue prior to the warranty running out on the 6/2/12.
Feedback would be greatly appreciated, panasonicau.
Hi David, you are correct, this is not a fault with your product, but an issue that is commonly seen with poorly manufactured HDMI cables. High frequency data causes interference, and without adequate shielding this will interfere with UHF frequencies. My suggestion would be to buy a different brand HDMI cable. Cheers, Team Panasonic.
Thanks.
I have called the Customer Support line just in case and logged a claim. They are also sending me through a device the help smooth signal fluctuations. (I apologise, the device name escapes me).
Thankyou for responding. I will try an alternative cable I have at home.
Hi,
Further to yesterday’s email, I have tried the device on other aerial ports and tried different HDMI cables.
Neither of these have worked.
If i look at the signal strength and quality, it is always around the 0-2 mark. never any higher. However, when the device is not connected to the TV, the signal strength and quality is excellent (10/10, 100%). Once the DVD Recorder is connected, the signal reduces to a “poor” level (3/10, 30%).
I believe there is a problem with the aerial port. The signal is not getting through completely. I have now lost signal on ALL stations.
I will be calling back monday to lodge a repair note.
On a side note. Are Elite Electronics still the only Panasonic repairer in Newcastle? I have tried calling them but the number is no longer connected.
Thanks
Hi,
Further to yesterday’s email, I have tried the device on other aerial ports and tried different HDMI cables.
Neither of these have worked.
If i look at the signal strength and quality, it is always around the 0-2 mark. never any higher. However, when the device is not connected to the TV, the signal strength and quality is excellent (10/10, 100%). Once the DVD Recorder is connected, the signal reduces to a “poor” level (3/10, 30%).
I believe there is a problem with the aerial port. The signal is not getting through completely. I have now lost signal on ALL stations.
I have now taken this unit in for repair.
I have solved the problem as described above concerning recording of closed captions. It was to do with the recording settings. DR must be selected. I thought I had done this but noticed a couple of recordings that had settings other than DR. As Ted said above RTFM!! I enjoyed that but check your settings as well.
Cheers
Ian